Refund policy

We want you to love your Gill Glow products. If you're not completely happy, you can return eligible items within 14 days of receiving your order, in line with your rights under the UK Consumer Contracts Regulations.

Returns: Items must be unused, unopened, and in their original packaging. For hygiene reasons, we cannot accept returns of skincare products that have been opened or used, unless they are faulty.

How to start a return: Email us at jillsteward2@gmail.com with your order number and the reason for your return. We'll reply with instructions and the return address. Return postage is the customer's responsibility unless the item is faulty or incorrect.

Refunds: Once we receive and inspect your return, we'll notify you and process your refund to your original payment method within 14 days.

Damaged or incorrect items: If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.

Digital products: Digital guides (downloads) are non-refundable once the download has been accessed, as permitted under UK regulations for digital content.